Dealing with Underperformance

Underperformance of individual team members can have a significant impact on your team’s ability to meet targets. Inappropriate behaviour of one person can demotivate the whole team, impact on your client relationships or even put the organisation’s name into disrepute.

This workshop will give tips on ways of addressing performance and conduct issues by:

– Understand the acceptable boundaries of performance, when to act 
– Explore the differing levels of seriousness and appropriate actions
– Understand what the policy guidelines allow for
– Discuss the extent to which personal judgement can be used
– Learn how to deliver this information and keep commitment of the team member
– Commit to tackling an outstanding performance issue

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